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How to create an IT support ticket

How to create an IT support ticket

Owned by Shaun Meyer, created
Aug 14, 2023

You may need to create an IT support ticket to let us know that something is broken, or could be improved, via the IT Service Portal.

 Instructions

For your first time visiting, you will have to log in.

Get Logged In to the Portal.

  1. Visit the IT Portal link and enter your @morningside.edu email address, click Next

  2. The system will look you up, select “Continue with Atlassian Account”

  3. Verify your email address is correct, and choose “Or, Continue with…Google” to finish logging in.

  4. If you are already signed into your email, this will work seamlessly. Otherwise, you must sign in with Google.

  5. Fill out the survey, or choose “skip question” when prompted to “Tell us a bit about yourself”

Once Logged In, follow the form to submit a ticket. Updates will be sent to your email address so you can view progress. Additionally, you can view any ticket-in-progress by visiting this page again and noting the requests button on the top-right of the page.

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